Privacy Policy

At Miles Architectural Ironmongery Ltd we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site, or premises.

We do update this Policy from time to time so please do review this Policy regularly.

Information we collect
In order for us to process your order and provide you with details of that order at a later date we do need to collect and retain a certain amount of personal information. We will only share detail with parties carrying out work on our behalf to complete your order. We collect the following information when your order is placed;

  • Company name, contact name and job title

  • Contact information including postal, invoicing and delivery addresses, telephone, fax and mobile numbers and email addresses.

  • Payment information. This comprises your credit or debit card information and any credit check information. Note: We only retain your card information for a limited period of time to process the specific order for which you provided that information.

  • Order information. We generate and hold information specific to your orders with us, including a record or your orders, payments made, fulfillment and delivery.

  • Relationship information. We hold information relating to communications such as complaints and enquiries.

  • Use of your information

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • To provide information to you that you request from us relating to our products or services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • We use your data for the purposes of performing, administering and managing your orders and their subsequent fulfillment.

  • Credit references. For us to ascertain whether to accept orders from you and/or allow you a credit account, you acknowledge that we may undertake credit checks to obtain references. To the extent permitted by applicable law, we retain information about you after the closure of your Miles account, if your application for a Miles account is declined or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.

  • Third Party
    We do not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
    Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Unfortunately the sending of information via the internet is not totally secure and on occasions such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

    Changes to this policy
    Miles Architectural Ironmongery Ltd reserves the right to amend this privacy policy when necessary and in turn will update this page. By using our website you agree to be bound by any amendments effective at the time of use. It is your responsibility to check this policy as a user of the website.

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    Architectural Ironmongery Supplies in Bristol. Locks and Security, Door Controls, Fire and Safety, JEFLOCK Door Locks, Handles and Knobs, Briton 1120B Door closer, Window Accessories, Hinges, Refurbishment Service